Thank you for choosing ShroomDeliveryCanada. Due to the nature of our medicinal mushroom products, we do not accept returns. However, we are committed to ensuring our customers receive the highest quality products. Therefore, refunds may be issued under the following conditions:
Refund Eligibility
We may process a refund if:
- The product quality does not meet our standards (e.g., defective product or not up to par)
- Your order is not received due to shipping issues.
Refund & Cancellation Process
Cancellation Prior to Shipment
- If you place an order and it has not yet been shipped, you can request a cancellation.
- Refunds will be credited back to your original form of payment once the cancellation is confirmed.
Orders Already Shipped
- Once an order has been shipped, cancellations and refunds cannot be processed.
- In such cases, we encourage you to contact our support team regarding any quality or shipping concerns.
How to Request a Refund
If you believe you are eligible for a refund based on the conditions above, please contact our customer service team at [email protected] with your order number, a description of the issue, and any supporting details. Our team will review your request and update you on the next steps.
Important Notes
- Refund requests must be submitted within 14 days of your order date.
- All refunds are at our sole discretion and will be processed according to the guidelines outlined above.
- We appreciate your understanding and strive to ensure your satisfaction with our products and service.